Below you will find what some of our customers say about our dealership.
If you're even thinking about getting into motorcycles read this!
I have never ridden a motorcycle in my life and thought it would be worth the adventure, so I signed up for the motorcycle class at the dealership with my husband (he's driven motorcycles most of his life but it had been a while so he decided on a refresher). The instructors (Brian and Karla) were phenomenal! They were both personable, patient and informative all while keeping everyone safe and the class moving. I went from never having thrown my leg over a bike to driving in a matter of hours. I cannot speak highly enough about these two and the class the dealership sponsors. I was still not confident enough to take the test and Stan called me multiple times to offer me additional practice time since I wasn't quite ready for the bike we had purchased.
My husband and I decided on buying our own bike and Cheeks was the ultimate professional enthusiast. He patiently answered all our questions, gave us suggestions on different bikes and even took the time to tell me which bikes would be suitable for me. We ended up purchasing a bike and through the whole process the dealership proved to be one of the best purchasing experiences we've ever had. We were having some additional parts put on the bike and even though we hadn't specified, they did what was right for us (the customer) by installing the parts that would match the bike appropriately and not the cheapest parts they could find.
When we brought the bike to store for the winter, the service department was also amazing. They took care of us the moment we walked in and were polite and engaging the whole time.
The whole experience has proven this dealership is run by enthusiasts who want to share their love of motorcycles with their customers. It's infectious and wonderful in a world full of 'take a number' type service centers. If you're even thinking of getting into the community, make the trip to this dealership. I promise you, you will not be disappointed.
Sarah, Rockford IL
In the middle of a road trip with my twin brother somewhere east of Freeport Illinois my 2001 Deuce just stopped running. Called the service department & they dispatched a truck & trailer within minutes. Less than an hour later my bike was in the technician’s capable hands. My brother & I took advantage of the restaurant at the dealer & enjoyed a delicious meal. Before we could finish the service department had repaired the bike, bad aftermarket battery, they installed a new Harley-Davidson gel battery, checked charging system & away I went . Very happy, pleased & grateful. Great people. Thank you.
Bought bike with new battery & never gave in a second thought. It’s on a battery tender when parked. Moral of story, Stick with OE Harley-Davidson parts. Again turned a really lousy situation into nothing more than a “ bump in the road “ ?
Kevin, Winfield ILLINOIS
Drove 7.5 hours to pick up my first Harley-Davidson from Kegel. It was well worth the trip. It was just as described and beautiful. Rich, my salesman, made the whole experience awesome! I am still raving about the experience to my friends and family. The attached diner is great and serves some of the best food anywhere. I highly recommend this dealership to anyone. You have to eat at Johnny Pamcakes while you're there it is worth it. Everyone at Kegel was friendly and happy to help my wife and I. Truly a great experience that I will never forget. Joe in finance was also a terrific person to deal with. I have had many less than stellar experiences with other finance people at other places but Joe was great. I rode the 7.5 hours trip back home that same day and it was truly breathtaking how refined the new Harley's are compared to my other motorcycle. The 114 engine is tremendous. If you are looking for a dealership that will make it special, within reason of course, this is the place!
Andy, Clarksville TN
One of the best experiences I have ever had!
Kegel Rocks! I have never been treated this well. The level of knowledge and professionalism is second to none. Honestly if you are looking for a different ride or just need service or info check out Kegel! Ask for Joe Rigotti, Johnny Alex, and Rich Olson or many more on the job and ready to help. Thank you Rich for making this happen and thank you Kegel! I will always go to you in the future.
Dallas, South Beloit ILLINOIS
Johnny Alex is the guy to see
Just bought my bike from Kegel's. Love my bike and the service I got. Johnny Alex helped me find the right bike for me and was very knowledgeable about each bike I looked at. He was laid back and cool, not some pushy sales guy. Even though I bought my bike on consignment, he polished it by hand before I rode away. He took the time to make sure I knew how to use all the many features on my bike and even made sure the new hand grips and highway pegs were put on before I left. If you are looking for a bike, Johnny Alex is the guy to see.
Barry, Rochelle IL
We have been customers there for close to 30 years!
A real good place to do business. Everyone knows who you are when you walk in. We are always greeted respectfully and enjoy shopping there. We probably stop in too much, but it's fun to see what's new. We have been customers there for close to 30 years!
BUD, ROCHELLE ILLINOIS
This is my third motorcycle purchase from Kegel H-D. I am greeted and treated well by everyone at Kegel. The sale went smoothly from door in to door out. Rich Olson is an awesome salesman! I appreciate a job well done especially by people who love their jobs. Thank you to everyone but a big thank you to: Rich Olson, Eric Johnson, Malcolm Johnson, Gary Brawner, Kenny Kegel and Dean Hageman each one of you went above and beyond to make my purchase smooth, the accessories I wanted were the right fit and my bike was put together ship shape; ready for me to enjoy! I can't wait to put many miles on her.
Karla, Loves Park ILLINOIS
We just bought our first bike from Kegels. After renting a few times from Alan we knew we would be buying our bike there, just by the way he treated us. Johnny, Mark and Marvin were tremendous. They weren't pushy or bullish. All they wanted was to fit us with the perfect bike. I've never had a better sales experience. When you walk in their door you are treated so professionally. I recommend them to all my friends. If you're looking for a bike, please check them out, and come home to the family!
Bill, Dixon IL
This was my first bike purchase from Kegel's (my beautiful wife has bought two from them!!) What can I say that hasn't been said It's friggin Kegels family owned for over 100 years!! From the minute you walk in you know you're part of the family it doesn't matter if your buying a bike a part for your bike or a tee shirt. In closing I just have to say if your looking to make that big purchase of a bike you owe it to yourself to try Kegels first.
James, Byron OGLE
To start off I want to let everyone know that I was not payed to write the following story. I think you have to say that before you write these.
Long story short I broke down a couple of miles south of the dealership and these guys squeezed me in 15 min before closing time so I could get home which was 2 hours away.
Short story Long, I broke down about 30 miles south of Rockford on my way home from visiting my little sister for her graduation. I called the Harley dealership in Dekalb and they were short staffed and there mechanics left at 5pm. It was 3pm and the tow wouldn't be there for another 2hours. I called Kegel and talked to Eric Johnson and he said that their pretty full at the moment. I explained my situation and what I thought the problem was (bearings went out). Eric said that if i could get there before 6pm (Closing Time) that they will sneak me in. I pulled up at 5:40pm and asked for Eric but he wasn't there. Andrew Alex and Paul Sanderson approached me and asked if I was Cody and that Eric had informed them of my arrival. At that moment my knight in shining armor emerged from the service shop floor, walked up to me, gave me a hardy handshake and told me "Everything is going to be okay". As he spoke these words I sank into his arms and began to sob. Who knew six little words would strip away all of the stresses of my day. As I held Curtis near, smelling of man musk and grease , I realized that he was short on time and the 5 min that I held him was keeping him from doing his job. I ripped myself away and said "Go now, and save my bike". With a confused look and award stares from the other bikers, Curtis strode away and went to work on my bike.
As I watched through the window at Curtis and Kirt Alex performing surgery on my bike, my stress level went up every time they gathered around my bike with puzzled looks. Or when a couple of other guys would come over to look at it. I thought "Oh no, is it worse than I thought? Could I be stuck here for the night? Where would I go? How much is everything going to cost? Will my cats miss me?" Then as I began to pace around a voice as sweet as honey with a cockney accent called to me. It was my new friend Paul Sanderson. He embraced me with his beautiful words and reassured me that they will get it done, even if it takes them to the weeeee hours of the night. I said "I don't want to be a bother and keep everyone from their family" and Andrew Alex leaned over and said "Cody, you are family". My heart nearly jumped out of my chest. The last time I felt this complete was when I dressed my cats and dog up in human clothes and had a stroll in the park. Then out of the blue a wise wizard by the name of Dean H. beckoned me. As I approached I looked into his wise yet youthful eyes and he asked me where I hailed from and I replied with "North Liberty IA" and he said "Safe travels my friend" and in that moment I knew that nothing bad would keep me from getting home to my cats, dog, and wife. He turned, opened the door and disappeared in a cloud of smoke (might have been exhaust fumes) and then he was gone.
After about 40 minutes arduous work, my hero Curtis emerged from the emergency room. With a humbling smile Curtis said "She's all good to go." As he reached for a handshake I quickly slapped his hand away and said "Brothers to shake hands, Brothers hug!" As I pulled Curtis in for another long embrace he figured he had time to explain everything. He said the bearings went bad and messed up the spacer. They didn't have a spacer so one of them went in back and forged a new one. This showed me how dedicated they were to getting me on the road, and off the premises.
As I paid my bill, I asked them how I could ever repay them. I told them that I was going to buy pizza for them and their crew (which I never followed up with). They said that my happiness is payment enough and to spread the word, so all bikers in the area know that they can count on Kegel's Harley Davidson in Rockford IL. As I left they all gathered around and waved me goodbye as I rode off into t
Cody, North Liberty IOWA
Great experience at Kegel's
Very happy with my purchase and awesome guys to do business with, if you're looking for a bike Johnny Alex is the dude to talk to, hooked both me and my neighbor up with bikes!
Spencer, Loves Park IL
Awesome. Absolutely awesome. Can't be happier than I am with the service and professionalism as well as all the help in getting the right bike for me and my better half as well as the help and questions answered. Was an effortless and amazing buying experience for my first road bike and they made sure I was taken care of. I wouldn't hesitate to tell anybody to go here before going somewhere else for a bike. I didn't know what I wanted and helped make sure the decision was right. Just amazing. Absolutely amazing.